A company specialized in Design, Development, Delivery and support of Integrated Software Platform for all types of Clinical Trials.
Integrated Platform helps faster submissions and reduce the overall study timelines.
When interacting with our websites, one also has the ability to link or connect with non-SyMetric websites, services, social networks, applications, or other features. Enabling these features will lead to other parties than SyMetric processing information about the User. SyMetric does not have any control over these features of other parties. We encourage one to review the privacy policies of these parties before using these features.
Please note that SyMetric does not control the content that Individual(s) may post to SyMetric Communities forums or social networks; in some cases, pixel such content may be publicly available on the Internet. Individual(s) should carefully consider whether they wish to submit personal information to these forums or social networks and whether they wish to make their profile available to other users, and the Individual(s) should tailor any content which they may submit accordingly.
Why and how do we use individual(s) personal information?
We may use personal information for the following business purposes:
We may use personal information for the following commercial purposes:
These purposes are described below in further detail :
To communicate and respond to Individual’s requests and inquiries to SyMetric
If an individual gets in touch with us (such as by submitting contact forms on our sites, attending Sy-Metric events or other occasions, sending an email or by visiting social media platforms), we process information about the Individual to communicate with and to respond to their requests or other inquiries. We can also process personal information to interact with the Individual on third party social networks.
To deliver functionality on our sites and for their technical and functional management
When the Individual chooses to register with us, we need to process the personal information provided by the Individual, so that we can create and manage a personal account for the Individual. Up-on creating the Individual(s) account, we will send the Individual the personal login information. This personal information enables us to administer the Individual(s) account, for example by changing the password for the Individual.
To engage in transactions with customers, suppliers, and business partners and to process purchases of our products and services
If the Individual or the Individual’s company buys our products and services, or if the Individual or their company provides services to SyMetric, our employees, customers or partners as a supplier or business partner, SyMetric processes information about them to engage in and administer the relevant transactions (such as by sending invoices and making payments), administer the order and help the individual or company to get started and adapt our products and services.
To analyze, develop, improve and optimize the use, function, and performance of our sites, products, and services
We may process personal information in order to analyze, develop, improve and optimize the use, function and performance of our sites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. In case the sites permit the individual to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities, SyMetric may process personal information when moderating these activities.
To manage the security of our sites, networks, and systems
We may collect site use data for security and operations management to help keep our sites, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.
To comply with applicable laws and regulations and to operate our business
In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving purposes.
To market our products and services or related products and services and to tailor marketing and sales activities
SyMetric may use information about the Individual(s) to notify them about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). SyMetric may also use personal information to advertise SyMetric’s products and services or related products and services. We do our best to tailor the website visit, marketing experience and our communications to Individual(s) expressed interests.
If Individual(s) attend an event, SyMetric may process information about the Individual gathered in relation to the event and can share information about their attendance with their company. SyMetric may also permit designated event partners or conference sponsors to send the Individual(s) up to two communications related to their event attendance. Please note that our partners or conference sponsors may directly request information about them at their conference booths or presentations, and their use of the information that the Individual provides to them will be subject to their privacy policies.
We may also process Individual(s) personal information to post testimonials on our sites, but will first obtain the Individual(s) consent to use their name and testimonial.
What is our basis for processing information about the individual(s)?
For personal information collected about Individual(s), our basis for processing is the following:
For what period do we retain personal information?
SyMetric maintains personal information for the following retention periods:
When and how can we share Individual(s) personal information?
Sharing within SyMetric
SyMetric employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Sharing with third parties
We may share personal information with the following third parties for a business purpose:
How is an individual(s) personal information secured ?
SyMetric has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
What cookies and similar technologies do we use on our sites?
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by SyMetric to recognize Individual(s) and/or Individual’s device(s) on, off and across different services and devices for the purposes specified in this document.
What are individual’s privacy rights?
We provide multiple choices in respect of the information we process about Individual(s):
Individual(s) may withdraw consent which they have previously provided for the processing of information about them, including for email marketing by SyMetric.
Individual(s) can ask us to erase or delete all or some of the information about them.
Individual(s) can edit some of the information about them by updating their accounts. Individual(s) can also ask us to change, update or fix information about them in certain cases, particularly if it is inaccurate.
Individual(s) can ask us to stop using all or some of the information about them (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if the information about them is inaccurate).
Individual(s) can also ask us for a copy of information about them and can ask for a copy of information about them to be provided in machine-readable form if they reside in the EU or other jurisdiction that provides them this right as a matter of law.
Information security and privacy officer
Information Security and Privacy Officer
Achiral Systems Pvt. Ltd.
No. 51, Kodihalli Main Road
HAL 2nd Stage
Bengaluru – 560008, India
Dispute resolution or filing a complaint